Alba Loyalty
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Terms of Service

Effective from: [TO BE FILLED ON PUBLIC LAUNCH] Version: 1.0

These Terms are the agreement between you and us when you use the Alba loyalty program through this website. By creating an account, you accept these Terms.

If you don't agree, please don't register — the in-restaurant service is unaffected.

1. Who we are

The service is operated by DANÇA DAS BORBOLETAS, LDA, a Portuguese company.

  • Registered office: Largo do Rato, nº 4 A, 1250-186 Lisboa, Portugal
  • NIPC: 518194019
  • Registry: Conservatória do Registo Comercial de Lisboa
  • Contact: loyalty@albalisbon.com

The brand "Alba: brunch • coffee • matcha bar" and any related logos and visuals belong to us.

2. What this service is

This website lets you join and manage your participation in Alba's loyalty program, including viewing your cashback balance and personal details. The cashback program itself runs at the restaurant — points are earned and applied when you pay at the till.

The service is free. We don't charge anything to register or use it.

3. Who can use the service

You can register if all of the following are true:

  • You are at least 18 years old (verified by the date of birth you provide at registration).
  • You have a valid email address that you control.
  • You have a valid phone number that the restaurant can use to identify you at the till.
  • You accept these Terms and our Privacy Policy.

We may verify your eligibility at any time and refuse or remove a registration that doesn't meet these requirements.

4. Your account

When you register, we create an account for you, generate a unique loyalty card number, and link your account to your guest record in Syrve (our point-of-sale and loyalty system).

Your account is personal. You must:

  • Provide accurate and current information.
  • Keep your email address up to date (it is how you log in).
  • Not share your account or your loyalty card number with another person.
  • Not register multiple accounts to gain extra points or benefits.

If your phone number or date of birth changes and needs to be updated, contact us through the contact form available inside your account. We will update your records after verification.

5. How the loyalty program works

The cashback rules — what percentage you earn, on what spend — are configured in Syrve and applied by the cashier when you pay. We may adjust those rules as described in section 8.

The program also includes a birthday benefit, applied automatically on or near your birthday based on the date of birth on your account. The Birthday benefit is an integral part of the program; the specific reward is configured by the restaurant and may change in line with section 8.

Your cashback points have no expiry date. As long as your account remains active, your accumulated points remain available to you.

Points are not cash. You cannot exchange them for money. You cannot transfer them to another person.

Your current balance shown on the website is read live from Syrve. In rare cases the displayed balance may briefly lag the till — the till is the source of truth.

6. Acceptable use

When using the service, you must not:

  • Provide false information about yourself.
  • Use another person's data to register or log in.
  • Use multiple accounts to abuse the loyalty program.
  • Attempt to interfere with the operation of the website (automated abuse, security probing, etc.).
  • Use Alba's name, logo, or content in any way that suggests endorsement, sponsorship, or affiliation that you don't have.
  • Behave abusively toward our staff in person or in messages sent through the contact form.

7. Suspension and termination by us

We may suspend or close your account if you breach these Terms, if we reasonably suspect fraud (including but not limited to phone-number impersonation, fake accounts, or coordinated abuse), or if required by law.

When an account is closed by us for breach or suspected fraud, any unspent loyalty points are forfeited. We will notify you by email of the reason, unless the law requires us not to disclose it.

If you believe this was done in error, you can contest the decision by writing to loyalty@albalisbon.com. We will review the case and respond within 30 days.

8. Changes to the program and to these Terms

The loyalty program is a goodwill program we offer at our discretion. We may change its rules — including the cashback percentages, thresholds, and the way points are earned or used — by giving you 30 days' notice by email before the change takes effect.

If we decide to discontinue the loyalty program entirely, we will give you 60 days' notice by email. During those 60 days you can continue to earn and use points normally. At the end of the notice period any remaining points are lost. Your account and personal data will then be subject to the deletion process described in the Privacy Policy.

We may also update these Terms from time to time — for legal reasons, or because the service has changed. When we make a material change, we will notify you by email and require you to re-accept the new version the next time you log in. Minor clarifications that do not affect your rights may take effect without re-acceptance, but the version number at the top of the document will always reflect the current text.

9. Closing your account

You can close your account at any time from your account page. When you do:

  • Your personal data is anonymized in our database and in Syrve, as described in the Privacy Policy.
  • Any unspent loyalty points are lost — you cannot recover them by re-registering later.
  • Your transaction history in Syrve is retained in anonymized form for legal accounting reasons (Portuguese Código Comercial requires 10 years).

This is irreversible. If you change your mind later, you will need to register as a new guest.

10. Service availability and our liability

We do our best to keep the website available and accurate at all times. However:

  • The service is provided "as is". We do not guarantee uninterrupted operation, freedom from errors, or that the website will always be reachable.
  • We are not responsible for service disruption caused by third parties (your internet provider, our hosting provider, Syrve, etc.).
  • If a fault on our side causes you to lose or misread loyalty points, we will correct your balance after verification. Our liability for such issues is limited to the value of the points affected. We are not liable for indirect, consequential, or incidental losses.

Nothing in these Terms limits any rights you have under Portuguese consumer protection law that cannot be waived by contract.

11. Intellectual property

The Alba brand (including the name "Alba: brunch • coffee • matcha bar"), our logo, the website design, and all content we publish through the website belong to DANÇA DAS BORBOLETAS, LDA. You may not copy, reproduce, or use them for any purpose other than your personal use of the loyalty service, without our prior written permission.

12. Complaints, governing law, and contact

If you have a complaint about the service, please write to us first at loyalty@albalisbon.com. We aim to respond within a few working days.

You also have access to the following independent channels:

  • Livro de Reclamações electrónico (Portuguese electronic complaints book) at www.livroreclamacoes.pt. To find our business, search for "DANÇA DAS BORBOLETAS, LDA" or by NIPC 518194019.
  • For complaints about how we handle your personal data: Comissão Nacional de Proteção de Dados (CNPD), www.cnpd.pt.

These Terms are governed by the law of Portugal. Any dispute that cannot be resolved by direct discussion will be submitted to the courts of Lisbon, without prejudice to any consumer rights that may grant you a different competent jurisdiction.

For any contact, write to:

DANÇA DAS BORBOLETAS, LDA Largo do Rato, nº 4 A 1250-186 Lisboa, Portugal loyalty@albalisbon.com